The Holiday Help Shop
Q: Where is my order???
A: Your order might be delayed, but you can check tracking here!
Q: Will my order arrive before Christmas?
A: Yes, if you order before December 15th!
Q: What is your return policy?
A: You can view our return policy here!
Q: How do I make a return?
Q: What kinds of shipping options do you offer?
A: Standard, Express, Overnight + Ship to Store! You can find all our shipping information here!
Q: Where are your shipping destinations?
A: Forever 21 ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. Find more information on our shipping destinations here!
Q: Does the Forever 21 Gift Card / E-Gift Card have any limitations or restrictions?
A: Forever 21 gift cards/ e-gift cards are not valid for International Customers. Forever 21 gift cards / e-gift cards / store credits may not be applied to previously purchased merchandise, or used to pay down a Forever 21 credit card or Forever 21 Visa credit card balance. These cards cannot be used to buy another Forever 21 gift card / e-gift card. You may use up to 10 gift cards / e-gift cards / store credits per transaction.
Q: When can I expect my international order to be delivered?
A: You can check here by country.