The Holiday Help Shop

Q: Where is my order???

A: Your order might be delayed, but you can check tracking here!


Q: Will my order arrive before Christmas?

A: Yes, if you order before December 15th!


Q: What is your return policy?

A: You can view our return policy here!


Q: How do I make a return?

A: If returning from the US, please visit our US Returns site.  If returning from international, please visit our International Returns site.


Q: What kinds of shipping options do you offer?

A: Standard, Express, Overnight + Ship to Store!  You can find all our shipping information here!


Q: Where are your shipping destinations?

A: Forever 21 ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. Find more information on our shipping destinations here!


Q: Does the Forever 21 Gift Card / E-Gift Card have any limitations or restrictions?

A: Forever 21 gift cards/ e-gift cards are not valid for International Customers. Forever 21 gift cards / e-gift cards / store credits may not be applied to previously purchased merchandise, or used to pay down a Forever 21 credit card or Forever 21 Visa credit card balance. These cards cannot be used to buy another Forever 21 gift card / e-gift card. You may use up to 10 gift cards / e-gift cards / store credits per transaction.


Q: When can I expect my international order to be delivered?

A: You can check here by country.